When will my order be shipped?
I am typically able to ship prints and completed original paintings within 2-4 business days. If I am traveling or for some other reason temporarily unable to ship items within this time frame, a shipping delay announcement banner will appear on my homepage.
The Letters From The Sea Tower are typically shipped to current subscribers between the 10th and 20th of each month. If you place a letter order after the 20th, it will be shipped within one week of your purchase date.
How long will it take for me to receive my letter?
Because the Letters From The Sea Tower are shipped as first-class mail using vintage postage stamps, I cannot track them once they are posted and I am not able to provide status updates. While I have found that the letters usually reach most locations within two or three weeks at the most, longer delays do occasionally occur. However, if your letter doesn't arrive within a standard time frame for your location, simply contact me and I will happily resend it to you.
Please note that until September 2020, I will be temporarily residing in the United Kingdom and shipping the letters using Royal Mail. United States subscribers will likely experience longer shipping times since their letters will be international.
What is your return and exchange policy?
I gladly accept returns. Please contact me within 14 days of delivery and ship items back within 30 days of delivery. Buyers are responsible for return shipping costs and if the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please note that unless they arrive damaged or defective, custom orders, sale items, and the Letters From The Sea Tower cannot be returned due to the nature of these items.
I don't accept exchanges or cancellations, but please contact me if you have any problems with your order. It's important to me that your experience with my shop is nothing short of a delight and I will do my utmost to resolve any issues to your satisfaction.
How can I cancel or change my subscription to the Letters From The Sea Tower?
If you created an account during checkout, you can cancel your subscription at any time by accessing your account dashboard. From here, you can also change your shipping address or skip a month. If you did not create an account during checkout and checked out as a guest instead, you will need to contact me in order to cancel or change your subscription.
What if I want to order the Letters From The Sea Tower as a gift for someone else?
How lovely of you! To make sure this process goes smoothly and that your recipient gets the perfect surprise you've planned for them, please read these brief guidelines:
When placing an order that is intended to be a gift for someone else, it is important that you send me a note (or include it during the checkout process) indicating that the order is a gift and letting me know whether you'd like your recipient to be notified that it comes from you or would prefer it to be shipped as an "anonymous gift." If you do not indicate in writing that it is a gift, I will assume no explanatory note is needed and will simply ship the letter to the name and address appearing in the "shipping address" segment of your order.
How can I find out what other customers are saying about their experiences with your shop?
To read customer reviews, simply click the sliding REVIEWS button located on the left-hand side of any page in my shop. The widget will pop out to display recent reviews from customers, and will also allow you to leave a review of your own! Your reviews are so helpful to me and I read and appreciate every single one of them.
What if I need to pay with PayPal?
Although PayPal checkout has not been activated on this website, it is available in the Bryana Joy Studio shop on Etsy. You can access my Etsy shop here.